At CourseHorse we strive to offer the best service possible and want to answer your needs and questions in as timely a manner as possible. We used to have a phone line (and maybe it'll make a comeback some day), but found that telephone inquiries took on average 4-5 times longer for us to solve and on top of that, because we're a small team, roughly 60% of phone calls went unanswered while people gave up being on hold.
We made the decision to move our support to email, where we're able to answer 100% of inquiries with Mustang like speed. If you contact us during business hours, you should hear back within 2 hours. Outside of that we'll typically get back to you within 12 hours.